Thursday, May 6, 9:00 - 10:15 view all sessions this time
Treasury Operations    view all sessions this track
203 - My Consumer Bill Payments are Electronic! Now What?
As consumers to migrate to bank online bill payment channels, billers face a whole new set of operational challenges including multiple data input sources, incorrect consumer billing data, and labor-intensive exceptions. Inefficient handling of online payments can diminish the benefits to be gained from electronic migration This session looks at electronic payments from a biller’s viewpoint and explains how technology can help overcome the challenges they pose and clear the way to straight through processing.
Learning Objectives:
Dramatically reduce exceptions and costly exception handling
Bring payments from multiple sources together into a single remittance stream
Understand how delays in posting payments create the risk of alienating customers
Brad DeMarco, Wells Fargo