Thursday, May 6, 10:45 - 12:00 view all sessions this time
Treasury Operations    view all sessions this track
204-What Can You Learn From Your ACH Returns?
Do you consider ACH returns a fact of life? Have you considered what they cost your company? In this eye-opening session, we’ll analyze ACH returns by the problems that cause them, discuss simple changes you can make to reduce your return rates, and also look at ways you can speed your company’s cash flow, reduce your transaction processing cost, and increase your collection rate on return re-deposits.
Learning Objectives:
Identify return types and causes by NACHA return codes 
Understand the importance of providing correct instructions to ACH payment recipients
Eliminate fines incurred from non-timely response to NOCs 
Arthur Hilgert, Wachovia, a Wells Fargo Company
Art Hilgert is a Vice President and ACH Product Manager in Wells Fargo’s Treasury Management Division.  Art has been involved with Treasury Service functions for 20 years, in both Not-for-profit Corporate Treasury and the Banking Industry.  Art was the Cash Manager at the University of Pittsburgh Medical Center and then the ACH Product Manager at Mellon Bank in Pittsburgh , PA.    

In his current role as one of Wells Fargo’s ACH Product Managers, Art is responsible for the marketing, financial profitability and sales support for the ACH line of business.  Art has spoken at many industry forums including three NACHA Payments Conferences, local and regional TMA events and several Wells Fargo Global Payments Conferences.  He has a bachelor degree in Business Communications and has earned his Accredited ACH Professional (AAP) designation.