Wednesday, May 4, 10:45 - 12:00	view all sessions this time
Banker's	view all sessions this track

707-Client Diplomacy – Tools for the Banking Professional
While we may not have control over other people’s behavior, we do have control over the way we interact with these individuals. You will learn how to listen actively and set limits when dealing with difficult people. Discover the difference between reacting and strategizing, and techniques for working with clients and colleagues.

Learning Objectives:
	You will understand how and when to use diplomacy in your work world.
	You will gain strategies for handling difficult situations with tact.
	You will learn to listen actively, overcome barriers and focus on manageable goals.

Jodi R. R. Smith, Mannersmith Jodi R.R. Smith has been promoting better behaviors since 1986. Ms. Smith is a dynamic presenter who has worked with organizations, corporations, educational institutions and individuals to increase their social savvy and confidence levels. Ms. Smith's background in motivational psychology and human resources has served to reaffirm her belief that proper manners and etiquette are an essential part of functioning successfully in today's world. Ms. Smith received her Bachelor's Degree in Psychology from the University of Rochester and her Master's Degree in Industrial and Labor Relations from Cornell University. Ms. Smith is a human resources professional and an avid advocate of etiquette.